Privacy Policy

End of Lease Cleaning Sydney And Bond Cleaning ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, how we use and store it, and your rights in relation to it.

By using our website (endofleasecleanersydney.com.au) or booking our services, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We may collect the following personal information when you contact us, request a quote, or book a service:

• Full name and contact details (email address, phone number)
• Property address for the service booked
• Move-out or move-in date and property details (size, condition, access requirements)
• Payment information, processed securely through our third-party payment provider (we do not store full card details)
• Correspondence you send us, including emails, enquiry form submissions, and messages via our website or social media
• Technical information automatically collected when you browse our website, such as IP address, browser type, device type, and pages visited (see Cookies below)

2. How We Use Your Information

We use the personal information we collect to:

• Provide quotes and deliver the cleaning services you have requested
• Communicate with you about bookings, scheduling, and service updates
• Process payments and maintain records required for tax and accounting purposes
• Respond to enquiries, feedback, and complaints
• Improve our website, services, and customer experience
• Send you service-related communications and, where you have opted in, occasional marketing or promotional offers (you may opt out at any time)
• Comply with our legal and regulatory obligations

3. Booking and Payment Information

When you book a service through our website or by phone, we collect the details necessary to schedule and carry out the clean, including your property address and access instructions (e.g. building codes, strata booking requirements, key collection arrangements). This information is shared only with the cleaning team assigned to your job and is not used for any other purpose.

Payments are processed via a secure third-party payment gateway. We do not store your full credit card or bank account details on our systems.

4. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve functionality and understand how visitors use our site. This may include tools such as Google Analytics and Google Search Console, which collect anonymised or pseudonymised data about website traffic, page views, and user behaviour.

You can disable cookies through your browser settings; however, this may affect how parts of our website function. Our website does not use cookies to collect sensitive personal information.

5. Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may disclose your information to:

• Our employees and contracted cleaning staff, to the extent necessary to deliver your booked service
• Payment processors, booking software providers, and email/SMS communication platforms we use to operate our business
• Government or regulatory bodies, where required by law
• Professional advisors (such as our accountant or legal counsel), where reasonably necessary

Any third-party service providers we use are required to handle your information securely and only for the purposes we specify.

6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure storage of booking and customer records, restricted access to systems containing personal information, and secure processing of payments through PCI-compliant third-party providers.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by Australian tax and business record-keeping laws (generally up to 7 years for financial records).

7. Access, Correction and Complaints

You have the right to request access to the personal information we hold about you, and to request correction if it is inaccurate or out of date. To make a request, please contact us using the details below.

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first so we can investigate and resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Third-Party Links

Our website may contain links to third-party websites, such as Google Business Profile, social media platforms, or partner sites. We are not responsible for the privacy practices or content of these external sites and encourage you to review their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: