Terms & Conditions

1. Agreement to Terms

These Terms & Conditions govern the use of our website (endofleasecleanersydney.com.au) and any cleaning services booked with End of Lease Cleaning Sydney And Bond Cleaning ("we", "us", "our"). By requesting a quote, making a booking, or using our services, you ("the customer") agree to be bound by these terms.

If you do not agree with any part of these terms, please do not proceed with a booking and contact us to discuss your concerns first.

2. Bookings and Confirmation

Bookings can be made via our website, phone, or email. A booking is only confirmed once you have received written confirmation from us (via email or SMS) including the date, time window, and price quoted.

Quotes provided prior to inspection are estimates based on the information you provide (property size, condition, and inclusions requested). The final price may be adjusted if the property's actual condition differs materially from what was described at the time of quoting — we will always confirm any price change with you before proceeding.

3. Property Access Requirements

You are responsible for providing our cleaning team with safe and timely access to the property at the agreed time, including keys, access codes, or strata/building booking arrangements where applicable (e.g. loading dock or lift bookings for apartment buildings).

If our team is unable to access the property at the scheduled time due to circumstances outside our control, a call-out fee may apply and the booking will need to be rescheduled.

4. Pricing and Payment

Prices are quoted in Australian Dollars (AUD) and are based on standard property sizes and conditions unless otherwise agreed. Add-on services (such as carpet steam cleaning, wall spot cleaning, or external window cleaning) are charged separately and confirmed in your quote.

Payment is due on completion of the service unless a different arrangement has been agreed in writing. We accept payment via the methods listed on our website or provided by our booking team. Late or failed payments may incur additional administrative fees.

5. Cancellations and Rescheduling

We understand moving dates can change. We ask for as much notice as possible if you need to cancel or reschedule:

• More than 48 hours' notice: No fee — full rescheduling or refund of any deposit paid
• 24–48 hours' notice: A partial cancellation fee may apply to cover allocated staff time
• Less than 24 hours' notice or no access on the day: A cancellation or call-out fee may apply, as our team has already been scheduled and allocated to your job

6. Bond Back Guarantee

The guarantee applies to cleaning-related issues only and does not cover matters unrelated to cleanliness, such as pre-existing property damage, maintenance issues, fair wear and tear, or items outside the agreed scope of service. To claim under this guarantee, please contact us within the 72-hour window with details (and photos, where possible) of the issue raised by your property manager.

7. What's Not Included

Unless specifically requested and quoted as an add-on, our standard end of lease clean does not include: exterior window cleaning above ground floor, wall washing/painting touch-ups, mould remediation beyond standard bathroom cleaning, pest control, garden or outdoor area maintenance, or removal of excess rubbish/furniture left behind by the customer.

8. Liability and Damage

We carry public liability insurance and take reasonable care when working in your property. In the unlikely event that damage occurs as a direct result of our cleaning service, please notify us within 24 hours so we can assess and resolve the matter.

We are not liable for pre-existing damage, wear and tear, or issues arising from faulty fixtures, fittings, or appliances that were not caused by our cleaning process. To the extent permitted by law, our liability is limited to the value of the service booked.

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law.

9. Complaints and Re-Cleans

If you are not satisfied with any aspect of your clean, please contact us within 72 hours so we can arrange a free re-clean of the specific items raised, in line with our Bond Back Guarantee. We ask that complaints be raised with us directly before any negative review is posted, so we have a fair opportunity to resolve the issue.

10. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia. Any disputes arising from these terms or our services will be subject to the non-exclusive jurisdiction of the courts of New South Wales.

11. Contact Us

If you have any questions about these Terms & Conditions, please contact us: